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Conflict Management
Leisuresec plc have teamed up with Maybo, whose mission is to help their clients create positive fear free environments for staff and service users, they are currently in the process of introducing a national roll out of Physical Intervention Training to all Leisuresec plc sites.

Maybo has a unique physical skills programme that is simple and effective yet lower in risk for the staff using them and the individuals to whom they are applied. The non-aggressive skills help to calm a situation, as they do not use pain to seek compliance. They are taught in a way that enables staff to identify the least aversive options to achieve the objective. Based on simple yet powerful principles men and women confidently apply these skills in a range of environments to protect themselves, their colleagues and service users/customers.
Importantly Maybo’s conflict management PI training also examines medical implications and legal advice on the use of force. PI training at every level reinforces the need to utilise non physical strategies as far as practicable, with physical intervention being a last resort.
The programme will be based on the level of risk, employee and service user considerations and typical problems experienced. It will generally be split as follows:
Disengagement
This training examines how staff can reduce the risks of assault through non physical measures and avoid assault through their positioning and approach. They then learn how to disengage from the most common types of assault they can face in their role. This can extend to coming to the aid of another person and non restrictive guiding skills.
Holding
Where the job role may legitimately involve physically escorting or holding an individual, holds are taught that help to protect staff and avoid pain or discomfort for the individual. Such techniques may be required in a variety of frontline roles.
Specialist
For those working in security where a service user can become particularly aggressive and additional support is needed Maybo will provide training on the correct and safe use of handcuffs or an emergency restraint belt (ERB).
All skills have undergone expert medical and legal review in addition to receiving accreditation from City & Guilds.












